REFUND POLICY

A legal disclaimer

The information provided by R9 Sustainability Alliance Foundation (“we,” “us,” or “our”) on our website and other communication channels is for general informational purposes only. While we strive to ensure that the information presented is accurate and up to date, we make no guarantees of any kind, express or implied, regarding the completeness, accuracy, reliability, or suitability of the information for any purpose.

Our foundation operates as a registered charity with the mission of [focuses on sustainability and resilience, particularly targeting youth in Barbados and the Caribbean]. Any donations made to our organization are voluntary and non-refundable unless explicitly stated otherwise. We do not provide legal, financial, or medical advice, and any information provided should not be interpreted as such. We encourage individuals seeking professional advice to consult with qualified professionals.

By using our website and engaging with our organization, you acknowledge and agree that we shall not be held liable for any direct, indirect, incidental, or consequential damages arising from the use of our services, donations, or reliance on our content.

We reserve the right to update or modify this disclaimer at any time without prior notice. Please review this disclaimer periodically for any changes.

For any questions or concerns, please contact us at [Your Contact Information].

Refund Policy

This Refund Policy outlines the terms and conditions under which refunds may be granted for purchases made through our website. By making a purchase, you acknowledge and agree to the terms stated in this policy.

1. Eligibility for Refunds

We strive to ensure customer satisfaction with our products/services. Refunds may be considered under the following conditions:

The product/service is defective or not as described.
The customer requests a refund within the specified refund period.
The product is returned in its original condition, unused, and with all included accessories and packaging (if applicable).
The service was not rendered as agreed.
Refund requests must be made within 7 days of purchase"

2. Refund Request Process

To request a refund, customers must:

Submit a refund request via our customer support email or online form.
Provide proof of purchase (order number, receipt, or payment confirmation).
Provide a detailed explanation of the reason for the refund request.

3. Refund Processing

Refunds will be processed within 7 business days after approval.
Refunds will be issued via the original payment method unless otherwise agreed upon.
Customers may be responsible for return shipping costs (if applicable).

4. Non-Refundable Items & Services

Certain products and services are not eligible for refunds, including:

Digital products or downloadable content that has been accessed or used.
Custom or personalized items.
Subscription-based services after the billing cycle has started.
Sale or clearance items (unless defective or damaged upon arrival).

5. Late or Missing Refunds

If a refund has been approved but has not been received, customers should:

Check with their bank or credit card provider, as processing times may vary.
Contact us for assistance if the refund has not been received after 14 business days.

6. Changes to this Refund Policy

We reserve the right to update or modify this Refund Policy at any time. Any changes will be effective immediately upon posting on our website. Customers are encouraged to review this policy periodically.

For further questions or concerns regarding refunds, please contact us at (246) 824-0533 or Email;- r9sustainability@gmail.com.